bdbajee's Privacy Policy

bdbajee is an online gaming and betting platform operated for users in Bangladesh. We take the privacy of our members seriously. This privacy policy describes what information is collected when you use bdbajee's website and services, how that information is processed, and what measures we take to keep your information secure.

This policy is linked to our Terms and Conditions and both documents should be read together. By registering with bdbajee, you acknowledge that you have read and agreed to this privacy policy.

bdbajee may collect your information in several ways. When you create an account on our platform, process transactions, or contact us, we collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — 21+ age verification is mandatory)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Mobile wallet details (bKash, Nagad, Rocket, or Upay — required for processing transactions)
• Documents required for identity verification (National ID card or passport)

2.2 Automatically Collected Information

• IP address and device identity (device ID, operating system)
• Browser type and language preference
• Date and time of access to the platform
• Gaming and betting activity history
• Browsing behaviour collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information from trusted third-party sources for identity verification, fraud prevention, or account security purposes.

bdbajee collects your information only for legitimate and necessary purposes. We never sell your personal information to third parties without your consent. The information collected is used for the following:

• Account management: To complete the registration process, verify identity, and keep your account active.
• Transaction processing: To securely complete deposits and withdrawals.
• Customer support: To help resolve any questions or issues you may have.
• Security and fraud prevention: To detect unauthorised access, suspicious transactions, and account misuse.
• Service improvement: To analyse user experience and make the platform more effective.
• Promotional communications: To send you notifications about bonuses, promotions, and new services, with your consent.
• Legal compliance: To maintain records and respond to requests from authorities as required by applicable law.

bdbajee uses cookies, which are small data files stored in your browser. They help our website function correctly and improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate the platform's core functions.
• Functional cookies: Remember your language preference and other personalised settings.
• Analytical cookies: Monitor site usage to help improve our services.

4.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some functionality of the website.

bdbajee does not sell your personal information to third parties for commercial purposes. However, information may be disclosed in the following specific circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical infrastructure, and customer support. These partners may only use your information to provide the contracted services.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, valid requests from government authorities, or applicable law.

5.3 Business Transfers

In the event of a business merger or acquisition, user data may form part of the transferred assets. In such cases, the new owner will be bound by this privacy policy.

bdbajee applies industry-standard technical and organisational measures to keep your personal information secure. All data transfers are protected using SSL encryption technology, which prevents third parties from reading information in transit.

• SSL/TLS encryption used for all data transmissions.
• Passwords and sensitive information stored in encrypted form.
• Regular security audits and updates on servers.
• Two-step verification (OTP) for account access.
• Automated monitoring system to detect suspicious activity.
• Staff access to data is restricted — granted only on a need-to-know basis.

However, transmitting information over the internet is not entirely without risk. We aim to ensure the highest level of protection, but we cannot guarantee that a data breach is completely impossible.

As a member of bdbajee, you have certain important rights regarding your own personal information. We respect these rights and support you in exercising them:

7.1 Right of Access

You may request from us at any time a copy of the information we hold about you.

7.2 Right to Correction

If any of your information is incorrect, you can correct it through your profile settings or directly via customer support.

7.3 Right to Deletion

In certain circumstances you may request that your account and associated information be deleted. However, this request may not be fully fulfilled where there are legal obligations or ongoing investigations.

7.4 Right to Object to Processing

You may unsubscribe from promotional communications at any time. Use your account settings or contact customer support for assistance.

To exercise any of the above rights, please contact our support team. bdbajee provides customer service in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

bdbajee retains your personal information only for as long as it is needed. Information on active accounts is kept for the entire duration the account remains active. After an account is closed, some information may be retained for a defined period to meet legal obligations, maintain transaction records, and resolve any potential disputes.

Once the retention period has passed, the information is securely deleted or anonymised so that you can no longer be identified from it.

As part of our responsible gaming policy, bdbajee may use your gaming and betting behaviour data to identify harmful patterns. The purpose of using this data is to ensure your protection and, where necessary, to offer support.

We do not allow persons under 21 years of age to open an account. Information collected for age verification is used solely for that purpose and is stored with strict confidentiality.

bdbajee reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via a notice on the platform or by email. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

The "Last updated" date shown at the top of this page always reflects the date of the current version of the policy.

If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct chat support — available by logging in to the bdbajee platform
• Email: [email protected]

Our customer support team can assist you in both Bengali and English. We generally respond promptly after contact is made.

For general information about bdbajee, you can also visit our About Us page.